Before you get started

1. iPhone cord

To connect iPhone to your computer

Tip: use an Apple cord, cheap ones don’t work

Buy one here

2. Storage on your desktop

We’ll tell you if you need more once the phone’s connected

Tip: use a hard drive/thumb drive, don’t delete files on your computer

Buy a hard drive here

3. Around 30 mins

The search depends on how much data’s on your phone

Tip: connect your laptop to power

You can use your phone and laptop while we search in the background

Well done for getting to this stage. You are taking control of your situation. Every step is a step closer to resolving this dispute and getting on with your life.

If you need help, I’m at the end of the LiveChat, or an email away at [email protected].

Jenny

➡️ Download the app


Resources

:db-smile: Need more help? Talk to a human here

Work out how much storage you need